Links:
[1] http://www.ethicsandentrepreneurship.org/20100315/interview-with-judy-estrin/
[2] http://www.ecommercetimes.com/story/exclusives/65439.html
[3] http://www.forbes.com/technology/2008/12/04/mitra-fear-media-tech-enter-cx_sm_1205mitra.html
[4] http://www.businessweek.com/managing/content/nov2008/ca2008117_228891_page_2.htm
[5] http://soe.stanford.edu/alumni/profile_estrin.html
[6] http://www.fcw.com/print/22_34/technology/154090-1.html?page=1
[7] http://www.businessweek.com/innovate/content/oct2008/id2008108_987380.htm?chan=innovation_innovation + design_top stories
[8] http://www.computerworld.com/action/article.do?command=viewArticleBasic&articleId=325861
[9] http://www.iht.com/articles/2008/09/07/opinion/edfriedman.php
[10] http://www.mercurynews.com/business/ci_10394292
[11] http://www.theinnovationgap.com/print/node/28?page=0,1
[12] http://www.theinnovationgap.com/print/node/28?page=0,2